Support FAQ

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Wingu Academy has a zero-tolerance policy towards any form of bullying. We know that students learn best in a safe and calm environment that is free from disruption. We take the following steps to address this matter:

1. Students, staff and parents are required to accept the rules of engagement set out by the academy. These rules clearly set out the responsibilities and expectations of all parties and any consequences of misconduct.
2. All staff are highly trained and qualified to ensure all interactions are aligned with our code of conduct. 
3. All engagements between individuals and groups at Wingu Academy are screened and monitored.
4. Parents and learners are encouraged to report any inappropriate interactions.
5. Any bullying behaviour will be subject to suspension and possible expulsion. Wingu Academy has the right to unilaterally expel learners found guilty.

Every student is assigned to a qualified mentor to guide them through their journey. Each subject has a qualified school teacher and a series of specialist lecturers and tutors to support the teacher. Teachers are responsible for overseeing and managing student learning and to organise specialist lectures as well as one-on-one tutoring interventions where required. 

Teachers:

• Provide instruction, guidance, and support
• Track academic progress
• Evaluate student work
• Give classes in workshops
• Are specialists from internationally recognised universities that provide expert lectures in special aspects of the curriculum
• Provide additional insight into real-world applications of the work and provide guidance in careers and university programs relevant to each subject
• Provide up-to date insight into international 4IR trends and assist with incorporating them into the curriculum

Mentors

• Develop a strong partnership with parents or responsible adults
• Work in consultation with parents to recommend tutoring, remedial or enrichment programs and make placement and promotion decisions
• Communicate regularly with their students and the parents

Parents can have meetings with the tutor or mentor whenever necessary, and can schedule meetings with the teacher via the mentor. Alternatively, monthly parent/teacher conferences are available.

Parents have login details to check on progress and observe the interaction between the staff and the students. Parents are not allowed to interrupt classes or workshops, and can direct any questions to the mentor and teachers afterwards. 

Task dates are set in advance. Please contact your mentor to discuss the late submission. If there is a legitimate reason for the student to miss the task (such as medical reason) extension can be applied for, but is not guaranteed. Extension is at the discretion of the teacher. Mentors can motivate on your behalf for missing a task, but will likely need supporting documents such as medical certificates, affidavits etc. to support the application. Management will not enter into any discussions regarding due dates of assessments and tasks.

All lessons are recorded and are available in the classroom section of their respective courses.

Please let your mentor know as soon as possible if you are unable to attend a lesson. Please submit the medical note to the mentor. 

In the event that a teacher cannot attend a lesson, a recording will be made available as soon as possible.