Support FAQ


What support do I need to provide my child?

The role of the parent is very important in this online teaching journey.  Parents should create and promote a positive online learning environment for the student.  Parents should also encourage the student to follow a routine to stay focussed and to develop responsibility, self discipline and independence.  

There is no set rule to supporting an online learner so tailored measures should be taken to make sure the needed outcomes are met.

Parent/teacher conferences will be held monthly to support parents and learners.

I have forgotten my password. How do I reset it?

Click on “Log in” and proceed by clicking on “Forgot your password?”. Enter your email address and click “Submit”. An email will be sent to you where you will click on “Change my password” to change your password.


Please ensure you check your junk and spam folder if you do not receive the email in your inbox.

How does Wingu Academy mitigate cyberbullying?

Wingu Academy has a zero-tolerance policy towards any form of bullying. We know that students learn best in a safe and calm environment that is free from disruption. We take the following steps to address this matter:

  1. Students, staff and parents are required to accept the rules of engagement set out by the academy. These rules clearly set out the responsibilities and expectations of all parties and any consequences of misconduct.
  2. All staff are highly trained and qualified to ensure all interactions are aligned with our code of conduct. 
  3. All engagements between individuals and groups at Wingu Academy are screened and monitored.
  4. Parents and learners are encouraged to report any inappropriate interactions.
  5. Any bullying behaviour will be subject to suspension and possible expulsion. Wingu Academy has the right to unilaterally expel learners found guilty.
What is the role of the mentor, teacher, and tutor?

Every student is assigned to a qualified mentor to guide them through their journey. Each subject has a qualified school teacher and a series of specialist lecturers and tutors to support the teacher. Teachers are responsible for overseeing and managing student learning and to organise specialist lectures as well as one-on-one tutoring interventions where required. 


  • Provide instruction, guidance, and support
  • Track academic progress
  • Evaluate student work
  • Give classes in workshops
  • Are specialists from internationally recognised universities that provide expert lectures in special aspects of the curriculum
  • Provide additional insight into real-world applications of the work and provide guidance in careers and university programs relevant to each subject
  • Provide up-to date insight into international 4IR trends and assist with incorporating them into the curriculum


  • Develop a strong partnership with parents or responsible adults
  • Work in consultation with parents to recommend tutoring, remedial or enrichment programs and make placement and promotion decisions
  • Communicate regularly with their students and the parents
How do parents interact with teachers, tutors and mentors regarding parent teacher meetings?

Parents can have meetings with the tutor or mentor whenever necessary, and can schedule meetings with the teacher via the mentor. Alternatively, monthly parent/teacher conferences are available.

Parents have login details to check on progress and observe the interaction between the staff and the students. Parents are not allowed to interrupt classes or workshops, and can direct any questions to the mentor and teachers afterwards. 


My child is going to miss the deadline for a task. Whom do I contact?

Task dates are set in advance. Please contact your mentor to discuss the late submission. If there is a legitimate reason for the student to miss the task (such as medical reason) extension can be applied for, but is not guaranteed. Extension is at the discretion of the teacher. Mentors can motivate on your behalf for missing a task, but will likely need supporting documents such as medical certificates, affidavits etc. to support the application. Management will not enter into any discussions regarding due dates of assessments and tasks.

My child missed a lesson, how do they catch up?

All lessons are recorded and are available in the classroom section of their respective courses.

If my child is sick and can’t attend lessons for the day, who do I inform?

Please let your mentor know as soon as possible if you are unable to attend a lesson. Please submit the medical note to the mentor. 

What will happen if there is load shedding and the teacher can’t present a lesson?

In the event that a teacher cannot attend a lesson, a recording will be made available as soon as possible.